Privacy Policy

Mtn Labs, Inc. (doing business as "Punt") ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about users of our AI assistant service, which helps customer-facing founders and business owners be more productive by assisting with calls, emails, and other communication tasks.

By using our service, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the service.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Information you provide: When you create an account or use our service, you provide us with personal information, such as your name, email address, phone number, and other contact details.
• Information from third-party integrations: If you choose to connect your Google account, email, or other services to Punt, we may collect certain data from those platforms (e.g., emails, contacts, calendar events) to provide the requested services.

1.2 Usage Data

We collect information about how you interact with our platform, such as device information, IP address, browser type, and activity logs to help improve the service.

1.3 Communications

We store communications data (emails, phone calls, text messages) that the AI assistant processes on your behalf to help provide the services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Punt service.
• Automate tasks on your behalf, such as responding to customer inquiries, scheduling appointments, and handling other communication-related tasks.
• Analyze usage patterns to enhance the AI assistant's performance and user experience.
• Communicate with you about your account, provide customer support, and send service-related notifications.

3. User Data Policy Compliance

If you connect your Google account to Punt, the following applies:

3.1 Access to Google Data

Punt may request access to your Google user data to perform the services you've enabled, such as reading emails to respond to customer queries or accessing calendar events to help schedule meetings. Access is limited to the following scopes:

• Email read and send permissions.
• Calendar read and write permissions.
• Contact access to enable interaction with your customers.

3.2 Use of Google Data

Punt uses your Google user data solely to deliver services like automating responses, scheduling, and managing customer communications. We do not use Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning models. We do not use your Google data for advertising or any other purpose outside of providing the requested service.

3.3 Storage of Google Data

We store Google user data securely and retain it only for as long as necessary to provide our service. Punt will delete this data when you disconnect your Google account or close your account.

3.4 Sharing of Google Data

We do not share Google user data with any third parties except to the extent required to provide the service, comply with legal obligations, or prevent fraud or abuse.

3.5 Google API Compliance

Punt complies with Google's API Services User Data Policy, including the Additional Requirements for Specific API Scopes. Specifically, we:

• Only access Google data as needed to provide our service.
• Do not transfer Google data to others except as required for the service or by law.
• Do not use Google data for any advertising or marketing purposes.
• Implement security measures to protect the integrity and confidentiality of your Google data.

4. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure storage, and regular security reviews.

While we take precautions to safeguard your information, no system can be completely secure, and we cannot guarantee the absolute security of your data.

5. Data Sharing

We do not sell, rent, or trade your personal information with third parties. However, we may share information in the following circumstances:

• Service Providers: We work with third-party service providers who perform tasks on our behalf (e.g., hosting, analytics). These providers are bound by confidentiality obligations and only use your information as directed by us.
• Legal Compliance: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: If Mtn Labs, Inc. undergoes a merger, acquisition, or asset sale, your information may be transferred to the new owner as part of that transaction.

6. Data Retention

We retain personal information and usage data for as long as necessary to provide the service and fulfill the purposes outlined in this policy. We may retain certain data for longer periods where required by law or for legitimate business interests (e.g., to prevent fraud or resolve disputes).

7. Your Rights and Choices

You have the following rights regarding your data:

• Access and Update: You can access and update your personal information through your account settings.
• Delete Your Account: You can request deletion of your account and data at any time. Once your account is deleted, your data will be permanently removed from our systems, except as required by law.
• Manage Integrations: You can manage and revoke third-party integrations, such as your Google account, at any time.

8. Children's Privacy

Punt is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Effective Date" at the top. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mtn Labs, Inc. (dba Punt)
Email: support@punt.so